Privacy Policy

1. Introduction

Solid Spark Cleaning (“Company”, “we”, “us”, or “our”) is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our cleaning services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

2. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and home or business address when you book a service or contact us.
• Service Information: Details about your cleaning preferences, frequency of service, special instructions, and property access information.
• Payment Information: Billing address and payment method details processed through our secure payment provider. We do not store full credit card numbers.
• Usage Data: IP address, browser type, pages visited, and time spent on our website, collected via cookies and analytics tools.
• Communications: Records of your emails, messages, or calls with our customer support team.

3. How We Use Your Information

We use your information to:

• Schedule, confirm, and deliver your cleaning services
• Process payments and send invoices or receipts
• Send service reminders, appointment confirmations, and follow-up communications
• Respond to your inquiries and provide customer support
• Send promotional offers and newsletters (only with your consent)
• Improve our website, services, and user experience
• Comply with legal obligations

4. Sharing Your Information

We do not sell your personal data. We may share your information with:

• Service Providers: Third-party vendors who assist in operating our website, processing payments, or delivering services.
• Cleaning Staff: Our vetted employees and contractors who need access to your address and service details to perform the cleaning.
• Legal Requirements: When required by law, court order, or government authority.
• Business Transfers: In the event of a merger, acquisition, or sale of business assets.

5. Cookies and Tracking

Our website uses cookies to enhance your experience, analyze site traffic, and remember your preferences. You can control cookie settings through your browser. We may also use third-party analytics tools such as Google Analytics to understand how visitors use our site.

6. Data Security

We implement industry-standard security measures including SSL encryption, secure servers, and limited staff access to protect your personal information. However, no method of electronic transmission or storage is 100% secure.

7. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When your data is no longer needed, we securely delete or anonymize it.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data
• Opt out of marketing communications at any time
• Request restriction or portability of your data

To exercise any of these rights, contact us at solidspark45@gmail.com.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected data from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on this page with an updated “Last updated” date.

11. Contact Us